01
The problem
Tier-1 questions burning agent capacity day and night
Rewrite
With ChatinFlow
82% of WISMO and refunds resolved without a human in the loop
Every WISMO, refund, and account ask lands in one inbox.
Policy-aware AI looks up orders and issues labels.
Edge cases route to agents with full context.
CSAT and deflection feed the next playbook tweak.
Tier-1 questions burning agent capacity day and night
82% of WISMO and refunds resolved without a human in the loop
Switching between five channel inboxes and pasting the same answer
One unified inbox with shared tags, views, and assignments
Median first reply slipping past 30 minutes during peaks
0.8s median first reply, with full conversation context for handoff
QA happening in spreadsheets a week after the conversation
Auto-QA on every conversation with policy + tone guardrails
Without losing CSAT
82%
Tier-1 deflection on WISMO & returns
Always on
<2m
Median first response on automated threads
First quarter
−41%
Ticket volume after rollout
AI tier-1 deflection, unified inbox, auto-QA, and SLAs your CX team
actually trusts in production.
More messages, less mess.
Everything you need to know about ChatinFlow: from setup to security. Open a topic on the right as you scroll.