Cel mai bun răspuns
Check the keyword list on the trigger: an empty list means every inbound message matches. This is the single most common cause, and it is easy to hit because a trigger with no keywords is a valid configuration, not an error.
An empty keyword list is deliberate behaviour. It is how you build a default reply or a welcome message for a first-time contact. It is also how you accidentally build an automation that answers everything, including the messages your other automations were supposed to handle.
Work through it in this order:
- Open the trigger and look at the keyword list. Empty means any message.
- Check the mode. Contains on a short word matches more than you expect,
because it matches inside longer words.
- Check which other automations are published on the same trigger. Only one
automation answers a message, so if yours is the catch-all it may be winning when it should be losing. Move it to any message mode so it sits at the bottom of the priority order.
- Check the audience conditions. An automation with no audience filter runs
for everyone, including contacts you had segmented out.
If what you actually wanted was a default reply, keep the empty list and make sure every specific automation is more specific: exactly matches or starts with, rather than contains.