Keyword replies and quick-reply buttons answer the questions you get every day. With your own AI key, an AI agent can answer from the sources you give it and hand the conversation to your team when it is not sure. Everything else lands in a shared inbox, where the automation pauses the moment a teammate starts typing and unanswered conversations raise an alert.
"How long is each session?" under your post gets the answer right there, so the next person reading the comments already knows. Longer answers go to the DM.
The flow answers what it can, even an order status looked up in your own system with an HTTP step. When the customer needs something only a person can do, it says so, assigns the conversation and a teammate joins with the full history on screen.
Give it your own sources: prices, policies, opening hours. It answers in your brand voice, offers the booking link when that is the answer and hands the conversation to your team when it is not sure. It runs on your own AI key, with daily and monthly limits you set.
List the questions you answer every week and write each answer once.
Add buttons for the follow-up questions and a default reply for messages that match nothing.
Set assignment by teammate or department, and alerts for conversations that wait too long.
Connect your own AI key, add your sources and choose whether it answers all day or only after hours.
Nhiều tin nhắn hơn, ít hỗn loạn hơn.
Mọi điều bạn cần biết về ChatinFlow: từ thiết lập đến bảo mật. Mở một chủ đề bên phải khi bạn cuộn trang.
It never stops
Your inbox keeps answering after you log off.