Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the ChatinFlow platform, websites, APIs, and applications (collectively, the “Services”). By creating an account or using the Services, you agree to these Terms on behalf of yourself or the entity you represent.

If you are agreeing on behalf of an entity, you confirm that you have authority to bind that entity. If you do not have authority, you may not use the Services.

You are responsible for the activity that occurs under your account, including:

• Maintaining accurate registration information.

• Safeguarding credentials and enabling MFA where available.

• The actions of authorized users in your workspace.

You must notify us immediately at security@chatinflow.com of any unauthorized access.

Paid Services are billed in advance on a recurring basis (monthly or annually). Pricing, conversation limits, and entitlements for each plan are listed on our Pricing page.

• Auto-renewal: subscriptions renew automatically until canceled.

• Cancellation: you may cancel at any time from billing settings; access continues to the end of the paid period.

• Refunds: prepaid annual fees are non-refundable except where required by law.

• Taxes: prices exclude applicable taxes, which are charged where required.

You agree not to use the Services to:

• Send unsolicited bulk messages or violate platform rules of connected channels.

• Impersonate any person or organization.

• Distribute malware, spam, or content that exploits minors.

• Reverse engineer, scrape, or circumvent security controls.

• Resell the Services without a written reseller agreement.

• Use the Services for high-risk activities (e.g. life support, nuclear facilities).

The full rules, including prohibited content categories, sending limits, and how enforcement escalates, are in our Acceptable Use Policy, which forms part of these Terms.

We may suspend or terminate access for violations after reasonable notice where appropriate.

You retain all rights to the content you upload, send, or generate through the Services (“Customer Content”). You grant us a limited, non-exclusive license to host, process, and transmit Customer Content solely to provide and improve the Services for you.

We do not use Customer Content to train shared AI models, and we do not sell or share Customer Content with third parties except as described in our Privacy Policy.

ChatinFlow and its licensors retain all right, title, and interest in the Services, including software, interfaces, documentation, trademarks, and design. Nothing in these Terms transfers any of those rights to you, except for the limited license to use the Services as described.

The Services integrate with third-party services (e.g. Meta, WhatsApp, Stripe). Your use of those services is subject to their respective terms. We are not responsible for the availability or behavior of third-party services and do not control their pricing or policies.

We will provide the Services with reasonable skill and care, in line with our Service Level Agreement where applicable. EXCEPT AS EXPRESSLY STATED, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTIES OF ANY KIND.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA. EACH PARTY'S TOTAL LIABILITY UNDER THESE TERMS IS LIMITED TO THE FEES PAID OR PAYABLE BY YOU IN THE 12 MONTHS PRIOR TO THE EVENT GIVING RISE TO THE CLAIM.

Nothing in these Terms limits liability for fraud, gross negligence, or anything that cannot be limited by law.

You agree to indemnify and hold ChatinFlow harmless from claims arising out of your use of the Services in violation of these Terms, including any third-party claims that your Customer Content infringes their rights.

We will defend you against third-party claims that the Services infringe valid intellectual property rights, subject to the limitations in our standard agreements.

These Terms remain in effect while you use the Services. Either party may terminate for material breach that is not cured within 30 days of written notice. We may suspend access immediately for security or legal reasons.

On termination, we will provide a 30-day window to export your data, after which Customer Content is deleted in accordance with our retention defaults.

These Terms are governed by the laws of the Republic of Türkiye, without regard to conflict-of-laws principles. Disputes that cannot be resolved informally shall be subject to the exclusive jurisdiction of the Istanbul Central Courts and Enforcement Offices.

Customers headquartered in the EU or UK may, at their option, elect Irish or English law and the corresponding courts as their exclusive jurisdiction by indicating this election in writing prior to the subscription start date.

We may update these Terms from time to time. We will provide 30 days' notice of material changes before they take effect. If you do not agree to an updated version, you may stop using the Services and terminate your subscription.

Questions? Email legal@chatinflow.com or write to:

ChatinFlow Teknoloji A.Ş. Maslak, Veko Giz Plaza, 34398 Istanbul, Türkiye