Beste antwoord
Yes, X is a supported channel: you can trigger on a direct message and on a mention, and reply publicly or in the DM.
The shape is familiar if you have built on Instagram. Someone opens the conversation, your automation answers inside it, and keyword routing works the same way. The public reply action works on X the same as it does on Instagram, which is not true of every channel.
The differences that change how you design:
- Mentions are a bigger entry point than comments. On Instagram the comment is under your post. On X the mention can be anywhere, including a thread you are not part of, so the volume is noisier and a keyword filter matters more.
- Public conversation is the norm. A reply that would be a private DM on Instagram is often better as a public reply on X, because the answer is visible to everyone with the same question.
- Who can receive a DM depends on the other person's settings rather than only on the platform rules.
The pattern that works: answer publicly when the question is general, and move to a DM when the answer needs something personal such as an order number or an email.
One thing to plan for: X mentions include people quoting you to disagree. A keyword filter that only fires on your product terms saves your automation from replying cheerfully to criticism.
The Channels article covers what each connected channel can send and receive.