Questions about Instagram DM automation, keyword triggers, channel limits and billing, answered by the community and the ChatinFlow team.
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We want a freelancer answering DMs for two months. I do not want them seeing billing, exporting our contacts or editing published automations. How fine grained can access actually get?
Caleb W. ·
We close a reasonable number of deals that start in the DMs but the record of it lives in someone's head and a spreadsheet. What should actually be recorded, and where, so the pipeline is real?
Derek H. ·
Our welcome flow sent a first time discount to people who have been buying from us for two years. They were not impressed. How do you exclude an existing customer from a flow meant for new people?
Jonas W. ·
We manage social for about ten brands and we are currently logging in and out of a different tool per client. What does a sane setup look like for an agency, and does each client need their own subscription?
There are two of us answering DMs from the same Instagram account and we keep replying to the same person or both assuming the other one did. The native app gives us nothing. How do teams handle a shared Instagram inbox?
A customer told us they had asked to stop receiving messages and we kept sending. I checked and they wrote please stop the daily ones. Did we do something wrong or did that just not register?
Priya V. ·
Our Instagram token expired while I was away. I reconnected it the same day but the automations still are not sending and nothing in the flow looks wrong. Is there a second thing to switch back on?
Kwame A. ·
We are on Instagram, Facebook and WhatsApp and have time to do one properly. Which one gives the most back for a small business with no dedicated marketing person?
The Instagram window closes and then we cannot reach people who genuinely wanted to hear back. Collecting a phone number in the chat and texting later seems like the answer. How is that set up and what are the rules?
Several people said they never got our reply, then found it in their message requests days later. We are not doing anything unusual, just a comment to DM. Is this something we can change?
Meera N. ·
Broadcast to a segment of 4,100 contacts, delivered count came back as 260. No error anywhere. I expected some failures but not that ratio, so I assume I am misunderstanding something fundamental.
Amara N. ·
Our TikTok does better than our Instagram but I cannot find any tool that automates TikTok DMs. Is that a platform limitation or am I looking in the wrong place?
The flow asks a question, the person answers, and nothing happens. I can see their reply in the inbox. The run just sits there and the next message never sends.
Mei T. ·
Most of our audience is on X rather than Instagram. Does DM automation work there, and does it have the same rules about who you can message?
Jenna B. ·
My welcome automation is answering every single inbound message, including replies to other flows. I did set it up with keywords, or at least I thought I did. What would cause that?
Anh N. ·
We have Instagram and Messenger connected and the shared inbox works well. Our website still has a separate live chat from another provider and the two never meet. Can the site chat land in the same place?
Ruby M. ·
I am not technical and the demos all look like flowcharts with a lot of boxes. Is this something a marketing person can actually set up, or do we need to budget for a developer?
Priya V. ·
We want to run comment 🔥 for the link because typing a word gets fewer comments. Before I promise that in a Reel caption, does an emoji actually work as a trigger?
Wei C. ·
Someone suggested we move our community onto Telegram because the messaging rules are looser. Is that true, and what does it actually let you do that Instagram does not?
Half the sites I read say chatbot and half say DM automation and I cannot tell if they are selling the same thing. Is there an actual difference or is it just marketing words?