Zsófia N.

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AutomationsRisposta accettata

How do you move an Instagram conversation to WhatsApp?

Most of our customers prefer WhatsApp and the Instagram window keeps closing on us. Is there a clean way to move someone from an Instagram DM to WhatsApp without asking them to search for our number?

Instagram WhatsApp Flow design

Zsófia N. · 2026-09-03

327

Get helpRisposta accettata

Two automations use the same keyword. Which one replies?

I have three automations listening for info because different teams built them at different times. Customers get one reply, sometimes seemingly at random. How does it decide, and can I see which one is live?

Keywords Flow design

Zsófia N. · 2026-08-16

424