본문으로 건너뛰기

How do you move an Instagram conversation to WhatsApp?

3 답글27 조회

Most of our customers prefer WhatsApp and the Instagram window keeps closing on us. Is there a clean way to move someone from an Instagram DM to WhatsApp without asking them to search for our number?

3 답변

베스트 답변

CT

Send them a WhatsApp link from inside the Instagram DM, with a prefilled message, so the thread opens on their side with the context already in it.

The handoff step does this: it builds the link to your WhatsApp number, attaches a prefilled first message, and the tap opens WhatsApp with that text ready to send. When they send it, your WhatsApp automation picks up the conversation and can read the code in the message to know who they are and where they came from.

Why bother rather than just pasting a number:

  • A number has to be copied, saved and searched. A link is one tap.
  • The prefilled message is how the two conversations get joined. Without it the WhatsApp side starts with a stranger saying "hi".
  • WhatsApp conversations behave differently from Instagram ones, which is usually the reason to move in the first place.

Two things to decide. WhatsApp charges per conversation while Instagram does not, so the handoff should happen when the conversation is worth it, not on every first message. And the person has to actually have WhatsApp, so keep the Instagram branch working for people who do not tap.

The Instagram to WhatsApp flow is the built version with the prefilled code already wired, which is the fiddly part to build from scratch.

BI

The prefilled code is the piece we were missing. We had the link but every WhatsApp chat started from zero.

CT

That is the common version. Without the code the second conversation cannot be matched to the first, so the contact looks new.

답변하고 초안을 저장하려면 로그인해 주세요.