respond.io or ChatinFlow? サポートデスク or sales chat.

respond.io is built for support teams that answer chats and calls on many channels. ChatinFlow is built for businesses that sell and book in Instagram, WhatsApp and Messenger. Here is how they differ, and when respond.io is the right call.

無料で始める概要

respond.io

Pick it when

Your support team answers phone calls and chats in the same place.

ChatinFlow

Pick it when

Your chats start from Instagram posts, stories and ads, and you want comment replies, giveaways and keywords to do the first part.

How is ChatinFlow different from respond.io?

respond.io is an omnichannel inbox for customer service teams: it adds phone calls, Salesforce and custom channels, and sizes its plans by monthly active contacts. ChatinFlow starts with the marketing side of the chat, comment replies, keywords, giveaways and bookings, has a free plan, and bills by the conversations it answers rather than by contacts.

ChatinFlow bills: Conversations it answers, from a free plan up
respond.io bills: Monthly active contacts, plus seats beyond those included
Built around: Selling and booking in the chat, next to a team inbox

By the numbers

Same budget,
side by side.

Free plan

ChatinFlow Free

無料

250 conversations a month

One channel other than WhatsApp

respond.io1

Not offered

No free plan, a 7-day trial

The trial has Growth features for five users

First paid plan

ChatinFlow Starter

$17/月

2,000 conversations a month

WhatsApp, AI replies and broadcasts included

respond.io1

$99/月

1,000 monthly active contacts, billed monthly

Starter, billed monthly, with five users included

Our side is today's price list. Theirs is the list price from the dated sources below. A conversation is one person on one channel on one day; an active contact is everyone who interacts with you in a month.

Side by side

ChatinFlow and respond.io,
point by point.

トピックChatinFlowrespond.io

What you pay forChatinFlowConversations: one person, one channel, one day, counted only when a reply goes outrespond.ioMonthly active contacts, plus users beyond those included in the plan1

Free planChatinFlowYes, one channel other than WhatsApprespond.ioNo, paid plans with a trial1

Automations on the entry planChatinFlowFlows, keywords and comment replies on every planrespond.ioWorkflows and AI agents start on the Growth plan1

WhatsApp feesChatinFlowBilled by Meta to your own WhatsApp accountrespond.ioNot included in the plan; topped up on the platform and charged by Meta's usage1

Phone callsChatinFlowNo calls, messages onlyrespond.ioCalls in the same inbox as chats1

Checked on 2026-10-14 from public pages. Prices are left out on purpose, as they change often; follow the sources below for today's numbers.

Which one fits

An honest answer,
both ways.

respond.io is the better pick when

Your support team answers phone calls and chats in the same place.
You need Salesforce, custom channels or channels such as LINE, WeChat or TikTok messages.
You run a large service team and care more about routing and reporting than about marketing flows.

ChatinFlow fits better when

Your chats start from Instagram posts, stories and ads, and you want comment replies, giveaways and keywords to do the first part.
You want to start on a free plan and pay more only as the conversations grow.
You book appointments, sell from a Shopify store or run a sales pipeline from the chat.

Moving over

Switching from respond.io,
フローをひとつずつ。

01
チャネルを接続
Start free, connect Instagram, Messenger and WhatsApp with Meta's sign-in, then Telegram or Viber with a bot token.
02
Set up the team
Invite your agents with the Inbox agent role, so they see conversations and contacts without touching flows or billing.
03
Recreate your routing
Assignment rules, business hours and away replies live in flows: assign to a person, the next free agent or nobody.
04
連絡先をインポート
Bring your contacts in from a CSV file with tags and custom fields, then add the marketing flows respond.io did not run.

よくある
ご質問。

最初の自動化を公開する前に知っておきたいことのすべて。

ヘルプセンター

流入元

Where the respond.io facts come from

respond.io is a trademark of its owner, used here only to name the product being compared. ChatinFlow is not affiliated with it. If something here is out of date, write to us and we will correct it. お問い合わせ

respond.io pricing (official)checked 2026-10-14

More comparisons

止まらない。ずっと。

ログアウトしたあとも、受信トレイは返信を続けます。

無料で始める料金を見る

respond.io or ChatinFlow? サポートデスク or sales chat.

How is ChatinFlow different from respond.io?

Same budget, side by side.

Free plan

First paid plan

ChatinFlow and respond.io, point by point.

An honest answer, both ways.

respond.io is the better pick when

ChatinFlow fits better when

Switching from respond.io, フローをひとつずつ。

チャネルを接続

Set up the team

Recreate your routing

連絡先をインポート

よくある ご質問。

Where the respond.io facts come from

Weighing other tools?

止まらない。 ずっと。

How is ChatinFlow different from respond.io?

Same budget, side by side.

Free plan

First paid plan

ChatinFlow and respond.io, point by point.

An honest answer, both ways.

respond.io is the better pick when

ChatinFlow fits better when

Switching from respond.io, フローをひとつずつ。

チャネルを接続

Set up the team

Recreate your routing

連絡先をインポート

よくある ご質問。

Where the respond.io facts come from

Weighing other tools?

止まらない。 ずっと。

Same budget,
side by side.

ChatinFlow and respond.io,
point by point.

An honest answer,
both ways.

Switching from respond.io,
フローをひとつずつ。

よくある
ご質問。

Weighing
other tools?

止まらない。ずっと。

Same budget,
side by side.

ChatinFlow and respond.io,
point by point.

An honest answer,
both ways.

Switching from respond.io,
フローをひとつずつ。

よくある
ご質問。

Weighing
other tools?

止まらない。ずっと。