Terms of Service

These Terms of Service ("Terms") are the agreement between you and ChatinFlow ("ChatinFlow", "we", "us") for the ChatinFlow platform, websites, APIs and apps (together, the "Services"). You accept them when you create an account, when you accept them at checkout, or when you use the Services.

If you use the Services for a company or another organization, you accept these Terms on its behalf and confirm that you have the authority to do so. In that case, "you" means that organization.

The Acceptable Use Policy and the data processing terms under "Data protection" below are part of these Terms. Our Privacy Policy and Cookie Policy explain how we handle personal data; they inform you and are not contract terms.

These Terms are written in English. If a translation differs from the English version, the English version applies, unless the law of your country says otherwise.

• You must be at least 18 years old and able to enter into a binding contract.

• ChatinFlow is made for businesses, creators and other professional use. If you use it as a consumer, meaning for purposes outside your trade, business, craft or profession, you keep every right that consumer protection law gives you, and the parts of these Terms written for consumers apply to you.

• You may not use the Services if sanctions laws prohibit it, or on behalf of anyone they prohibit.

• Give accurate information and keep it up to date.

• Keep your password secret and turn on two-step sign-in. You are responsible for what happens in your account and your workspaces, including what the members you invite do there.

• Tell us straight away at security@chatinflow.com if you think someone has used your account without permission.

• An organization may have one Free workspace. Creating extra accounts to get more free capacity is not allowed.

• Free plan. The Free plan costs nothing, needs no card and has no time limit. Its limits are on our Pricing page. We will tell Free users at least 30 days before we reduce what the Free plan includes.

• Paid plans are billed in advance, monthly or yearly, and renew automatically for the same period until you cancel. The price, the included volume and the features of each plan are on our Pricing page and are shown again at checkout.

• Who sells to you. Most purchases are sold by our reseller Paddle.com ("Paddle"), which is the merchant of record: Paddle charges you, issues your invoice, collects sales tax and handles payment questions, and Paddle's Buyer Terms also apply to the purchase. Some subscriptions are paid through Stripe; in that case ChatinFlow is the seller and Stripe processes the payment. Checkout shows which one applies.

• Taxes. Prices on our website exclude sales tax and VAT unless stated. Tax is added at checkout where it applies.

• Usage beyond your plan. On paid plans, conversations beyond the included volume are charged at the overage rate on our Pricing page. On the Free plan, sending pauses when the allowance runs out.

• Price changes. We will tell you at least 30 days before a new price applies to your subscription. It applies from your first renewal after that notice, and you can cancel before then.

• Failed payments. If a renewal payment fails, your plan stays active for 7 days while the payment is retried. If it still fails, your workspace moves to the Free plan. Your content is not deleted.

• Flow is prepaid credit for the Services. You can top it up and use it at checkout, on invoices and for usage beyond your plan. 1 Flow is worth US$1.

• Flow is not money or electronic money. It cannot be withdrawn, exchanged for cash or moved to another workspace or person, and it earns no interest. Bonus Flow from promotions has no cash value.

• Flow does not expire while your workspace exists. If you delete the workspace, its remaining Flow is lost, so use it or contact us first. If we close your workspace for any reason other than your breach of these Terms, we refund the Flow you paid for and have not used.

• To prevent fraud, we may limit how much and how often you can top up.

• You can cancel a paid plan at any time under Settings, Billing. Paid features stay on until the end of the period you have paid for. The workspace then moves to the Free plan, and your content stays.

• Refund requests. Within 15 days of a payment, the account owner can ask for a refund of that payment in billing settings. We review every request. Approved refunds are credited to your workspace's Flow balance. We may instead refund to your original payment method, for example when a payment was taken in error.

• Your legal rights come first. If the law gives you a right to cancel a purchase and get your money back, for example as a consumer in the EU, the UK or Türkiye, you keep that right, and the refund goes back to your payment method. For purchases that Paddle sells, Paddle handles these requests under its Buyer Terms.

• Except as stated in these Terms or required by law, fees you have paid are not refundable.

• Everything you upload, send or create through the Services, including what your contacts send you ("Customer Content"), stays yours.

• You give us a limited, worldwide license to host, copy, process, transmit and display Customer Content only as needed to provide, secure and support the Services for you, to follow your instructions and to meet legal obligations. The license ends when the content is deleted from the Services.

• We do not use Customer Content to train AI models, and we do not sell it.

• You are responsible for Customer Content: that you have the right to use it, that you have a lawful basis for the personal data in it, and that it complies with these Terms and the law.

• We may use information about how the Services are used, such as feature usage and performance data, to run, secure and improve them. This does not include the content of your messages or your contacts' details.

• If you send us feedback or suggestions, we may use them without any obligation to you.

• ChatinFlow works through services we do not control, such as Instagram, Messenger and WhatsApp (Meta), Telegram and X, and the payment, store and email services you connect. Each one has its own terms and policies, for example Meta's Platform Terms and the WhatsApp Business Messaging Policy, and you must follow them.

• These services can change or withdraw features, or restrict your account, without our involvement. Features of ChatinFlow that depend on them can change as a result. We are not responsible for their decisions or their availability.

• When you take payments from your own customers through a payment provider you connect, the money goes to your account with that provider. We are not a party to those sales.

• AI features work only with an account you hold at an AI provider (OpenAI, Anthropic, Google Gemini or Azure OpenAI), connected with your own API key. When you use them, the content involved is sent to that provider under its terms, and the provider bills you directly.

• AI output can be wrong, incomplete or inappropriate. Check it before you rely on it and set up your AI replies with care: replies sent on your behalf are your responsibility.

• Telling people about AI. Where the law requires people to be told that they are talking to an AI system or reading AI-generated content, for example under Article 50 of the EU AI Act, you are responsible for telling them, for example in your welcome message or profile. Do not present AI replies as written by a person where that would mislead.

• You may not use the AI features for practices the EU AI Act prohibits, or to make decisions with legal or similarly significant effects on people, such as decisions about credit, employment, housing or access to essential services.

• Some parts of ChatinFlow are public: the community, the flow library and the experts directory. Anything you post or publish there, including your community profile, can be seen by anyone.

• You give ChatinFlow and other users a worldwide, non-exclusive, royalty-free license to display, copy and share what you publish there, on and through the Services. For a flow you publish to the library, the license lets others install and adapt copies of it; copies already installed stay with those users if you remove the flow.

• Our staff review flows and expert listings before they are published, and we may decline to publish them.

• Reporting content. Signed-in users can report a topic or a reply with the Report button. Anyone can report content they believe is illegal or breaks these Terms by email to abuse@chatinflow.com. Please include the address of the content, why you believe it is illegal or against our rules, your name and email address, and a statement that you believe in good faith that your report is accurate and complete.

• How we decide. We review reports carefully and objectively, and we tell the person who reported what we decided. Some protective measures, such as rate limits and temporary suspensions for repeated abuse, are applied automatically. Decisions to restrict content in the community are made by our moderation team.

• Restrictions and your rights. We may remove content, hide it, close a topic to new replies, or suspend posting or an account. When we do, we tell the person affected what we restricted and why, unless the law forbids it or the content is deceptive spam sent in bulk. If you disagree with a decision, contact us within 6 months and a person will review it again. You can also turn to an out-of-court dispute settlement body certified under the EU Digital Services Act, or go to court.

• After a warning, we may suspend the accounts of people who often post clearly illegal content or often send clearly unfounded reports.

• Contact points. Authorities of EU member states, the European Commission and the European Board for Digital Services can contact us at legal@chatinflow.com, and users at support@chatinflow.com. We communicate in English and Turkish.

• For personal data we collect for our own purposes, such as account, billing and website data, we are the controller. Our Privacy Policy explains how we handle it.

• For personal data in Customer Content, such as your contacts and conversations ("Customer Personal Data"), you are the controller and we are your processor ("veri işleyen" under Turkish Law No. 6698). The data processing terms below are our agreement under Article 28 of the GDPR, the UK GDPR and the Swiss Federal Act on Data Protection, and apply whenever any of these laws applies to your use of the Services.

Data processing terms

1. Subject, duration, nature and purpose. We process Customer Personal Data to provide the Services: to store, organize, send, receive and automate messages and to run the features you use, for as long as your workspace exists and then until it is deleted as described in item 9.

1. Types of data and data subjects. Contact and profile data from connected channels (such as names, usernames, phone numbers and email addresses), message content and attachments, tags and custom fields, consent and opt-out status, and order data from stores you connect. The data subjects are your contacts, leads and customers, and the members of your team.

1. Instructions. We process Customer Personal Data only on your documented instructions: these Terms, your settings and your use of the Services. If we believe an instruction breaks data protection law, we will tell you. If the law requires us to process the data otherwise, we will tell you first, unless the law forbids that.

1. Confidentiality. Everyone we allow to process Customer Personal Data is bound by confidentiality.

1. Security. We apply the technical and organizational measures described in our Privacy Policy and on our Security page, and we keep them at least at that level during your subscription.

1. Subprocessors. You authorize the subprocessors listed on our Security page. We bind each of them to data protection obligations no less protective than these terms, and we remain responsible for them. We will announce a new or replacement subprocessor at least 30 days in advance, on that page and by email to account owners. If you object on reasonable data protection grounds and we cannot resolve your objection, you may end the affected subscription, and we will refund prepaid fees for the unused period.

1. Assistance. Taking into account what we can reasonably do, we help you answer requests from data subjects (you can export and delete a contact's data in the product), and with security, breach notifications, data protection impact assessments and prior consultations.

1. Personal data breaches. We will notify you without undue delay, and where possible within 48 hours, after we become aware of a personal data breach affecting Customer Personal Data, with the information we have, and update you as we learn more.

1. Deletion and return. You can export and delete Customer Personal Data at any time. When you delete a workspace, its data is deleted after a 14-day grace period and remains in backups for up to 14 more days, unless the law requires us to keep it.

1. Demonstrating compliance. We make available the information needed to demonstrate compliance with these terms, including answers to a reasonable security questionnaire once a year. If that is not enough, or a supervisory authority requires it, you may audit us with at least 30 days' notice, during business hours, under confidentiality and at your own cost.

1. International transfers. Our servers are in Finland, in the European Economic Area (EEA), and our team works from Türkiye. Where the Services involve a transfer of Customer Personal Data from the EEA, the UK or Switzerland to a country without an adequacy decision, the EU Standard Contractual Clauses (Commission Decision 2021/914; Module 2, or Module 3 where you are yourself a processor) apply between you as data exporter and us as data importer, and are incorporated into these Terms. For those clauses: clause 7 applies; under clause 9(a), option 2 applies with the notice period in item 6; the option in clause 11 does not apply; the competent supervisory authority under clause 13 is the one competent for you; clauses 17 and 18 choose the law and the courts of Ireland; Annex I is set out in items 1 to 3 and in the contact details below; Annex II is our Security page; Annex III is our subprocessor list. For transfers from the UK, the UK International Data Transfer Addendum to those clauses applies. For transfers from Switzerland, the clauses apply with references to the GDPR read as references to the Swiss Federal Act on Data Protection.

• You can stop using the Services at any time. You can delete a workspace, or your account, in settings; both take effect after a 14-day grace period in which you can change your mind.

• We may suspend the Services, in whole or in part, straight away when that is needed to protect the Services, other customers or the people you message, when the law requires it, when you seriously break these Terms or the Acceptable Use Policy, or when you do not pay. We will tell you why, and we will lift the suspension once the reason has gone.

• Either of us may end these Terms if the other seriously breaks them and does not fix the breach within 30 days of written notice. We may also end them for convenience with 60 days' notice; in that case we refund prepaid fees and paid Flow for the unused period.

• After your account ends, you can ask us for an export of your Customer Content within 30 days, unless we ended it because of illegal content or activity and the law does not allow it. After that we may delete it; backups are overwritten within 14 days.

• The sections that by their nature should continue after these Terms end will do so, including those on fees owed, licenses for what you published, warranties, liability, indemnity and disputes.

• We provide the Services with reasonable skill and care. We do not offer an uptime commitment or service credits.

• EXCEPT AS STATED IN THESE TERMS, AND AS FAR AS THE LAW ALLOWS, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT ANY OTHER WARRANTY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

• If you are a consumer, this section does not affect the warranties and remedies the law gives you.

• Neither of us is liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, goodwill or data, even if told they were possible.

• Each party's total liability arising out of or relating to these Terms is limited to the greater of the fees you paid or owe for the Services in the 12 months before the event giving rise to the claim, and US$100.

• These limits do not apply to your payment obligations, to your obligations under "Indemnity", or to liability that the law does not allow to be limited, including liability for death or personal injury caused by negligence, for fraud, and for intentional or grossly negligent conduct.

• If you are a consumer, we are liable as the law of your country provides, and this section applies only as far as that law allows.

• You will defend ChatinFlow against third-party claims arising from Customer Content, from your use of the Services in breach of these Terms or the law, or from your breach of the terms of a connected service, and you will pay the resulting damages, costs and reasonable legal fees finally awarded or agreed in a settlement you approve.

• We will defend you against third-party claims that the Services, as we provide them, infringe that third party's intellectual property rights, and we will pay the resulting damages finally awarded or agreed in a settlement we approve. This does not cover claims caused by Customer Content, by combining the Services with anything we did not provide, or by changes we did not make. If the Services are, or may be, found to infringe, we may change them, get you the right to keep using them, or end the affected subscription and refund prepaid fees for the unused period. This paragraph is subject to "Limitation of liability".

• The party asking to be defended must tell the other promptly, let it control the defense and any settlement, and cooperate reasonably.

• If you are a consumer, the first paragraph applies only as far as the law of your country allows.

• We improve the Services continually, and features change. If we remove or materially reduce a paid feature you use, we will tell you in advance, and you may cancel and get a refund of prepaid fees for the unused period.

• We may update these Terms. For changes that materially affect you, we will tell account owners by email and in the product at least 30 days before they take effect. Changes required by law, or that only concern new features, may apply sooner. If you do not agree, you can cancel before the change takes effect; if you keep using the Services after that, the updated Terms apply.

• These Terms are governed by the laws of the Republic of Türkiye, without regard to conflict-of-laws rules. The Istanbul Central (Çağlayan) Courts and Enforcement Offices have exclusive jurisdiction.

• If you are a consumer, you also keep the protection of the mandatory rules of the country where you live, and you may bring a claim in its courts. Consumers in Türkiye may apply to the Consumer Arbitration Committees and the Consumer Courts within their legal limits.

• Before starting proceedings, please contact us at legal@chatinflow.com so that we can try to settle the matter. Either of us may still ask a court for urgent measures.

• Assignment. You may not transfer these Terms without our written consent. We may transfer them to a company in our group, or to a successor in a merger, acquisition or sale of assets, and will tell you if we do.

• Events beyond control. Neither of us is liable for delays or failures caused by events beyond reasonable control, such as natural disasters, war, labor disputes, failures of the internet or utilities, or actions of connected platforms or authorities. This does not excuse payment obligations.

• Notices. We send notices to the email address of the account owner and in the product. Send notices to us at legal@chatinflow.com.

• Export controls and sanctions. You must comply with the export control and sanctions laws that apply to your use of the Services.

• Entire agreement. These Terms, with the documents they refer to, are the entire agreement between us about the Services and replace earlier agreements on the same subject. Terms in your purchase orders or other documents do not apply.

• Severability and waiver. If part of these Terms is found unenforceable, the rest stays in force. Not enforcing a right does not waive it.

• No third-party rights, except the rights the Standard Contractual Clauses give data subjects.

• Independent parties. Nothing in these Terms creates a partnership, employment or agency relationship.

• Questions about these Terms and legal notices: legal@chatinflow.com

• Help with your account or billing: support@chatinflow.com

• Security issues: security@chatinflow.com

• Abuse and illegal content: abuse@chatinflow.com

• Privacy and data protection: privacy@chatinflow.com