There are two of us answering DMs from the same Instagram account and we keep replying to the same person or both assuming the other one did. The native app gives us nothing. How do teams handle a shared Instagram inbox?
We want the bot to answer the first two questions and then get out of the way when someone asks for a person. Right now it keeps replying over the top of my colleague and it looks terrible.
Our Facebook Page gets more comments than Instagram but everything I read is about Instagram. Does the same comment to DM idea work on a Page, and are there differences?
We get the same three questions on Instagram and on our Facebook Page. I do not want to maintain two copies of the same flow. Can one automation cover both channels?
Fatou D. ·
Our Facebook comment flow sends the DM correctly but never posts the public reply, while the identical Instagram flow does both. Same steps, same keywords. Is this a configuration mistake on my side?
Coming from another tool where our comment automation posted a visible reply under every comment. I have the DM working here but I cannot find the step that posts the public one. Is it hidden somewhere or does it depend on the channel?