Our welcome flow sent a first time discount to people who have been buying from us for two years. They were not impressed. How do you exclude an existing customer from a flow meant for new people?
Jonas W. ·
Most of our DMs arrive between ten at night and two in the morning and we answer them at nine the next day. By then half of them have gone quiet. What do people do about the overnight gap?
Alina M. ·
We are a salon and every appointment starts as an Instagram DM asking "do you have anything Saturday". Answering takes all day. Can the DM offer real times and actually book them?
Niamh O. ·
Ask for it with a collect step that validates the answer, save it to the contact, then subscribe them to email so you have a channel with no messaging window. Do this in almost every Instagram and WhatsApp flow. It is the single most valuable thing a chat conversation can produc…
Chidi O. ·
We lose people between the DM and the website. They ask about a product, we send a link, and that is the last we hear. Is there a way to actually take the payment inside the conversation?
Our Instagram token expired while I was away. I reconnected it the same day but the automations still are not sending and nothing in the flow looks wrong. Is there a second thing to switch back on?
Kwame A. ·
Use the find row step. It searches a sheet for a value from the conversation and brings the matching row back into the flow, so later steps can use those fields in messages and conditions. This is the cheapest lookup you can build, and it is enough for a surprising number of rea…
The Instagram window closes and then we cannot reach people who genuinely wanted to hear back. Collecting a phone number in the chat and texting later seems like the answer. How is that set up and what are the rules?
The flow asks a question, the person answers, and nothing happens. I can see their reply in the inbox. The run just sits there and the next message never sends.
Mei T. ·
Most of our audience is on X rather than Instagram. Does DM automation work there, and does it have the same rules about who you can message?
Jenna B. ·
Add a send payment link step where the conversation reaches the point of buying, then trigger the follow up on the payment result rather than on the send. The two triggers you need after it are payment succeeded and payment failed. Both fire on the contact, so a separate automat…
We sell skincare and people do not know which set to buy. A short quiz in the DM that ends with a recommendation would save us a lot of typing. How is that put together, and does it need AI?
We have Instagram and Messenger connected and the shared inbox works well. Our website still has a separate live chat from another provider and the two never meet. Can the site chat land in the same place?
Ruby M. ·
I am not technical and the demos all look like flowcharts with a lot of boxes. Is this something a marketing person can actually set up, or do we need to budget for a developer?
Priya V. ·
We want a different first reply for someone who has never messaged us before, and the normal flow for everyone else. Is there a first time DM trigger, or do you do it with tags?
Someone suggested we move our community onto Telegram because the messaging rules are looser. Is that true, and what does it actually let you do that Instagram does not?
We want the bot to answer the first two questions and then get out of the way when someone asks for a person. Right now it keeps replying over the top of my colleague and it looks terrible.
Most of our customers prefer WhatsApp and the Instagram window keeps closing on us. Is there a clean way to move someone from an Instagram DM to WhatsApp without asking them to search for our number?
By default an automation runs on every connected account of that channel type, so with two Instagram accounts connected it already answers both. If you want it scoped to one, choose the account on the trigger. This is the setting to know about if you run more than one brand, bec…
We get the same three questions on Instagram and on our Facebook Page. I do not want to maintain two copies of the same flow. Can one automation cover both channels?
Fatou D. ·
About half the people who get our link never answer the next message. I want to send one nudge a day later. Is that allowed, and how do you build it without messaging the people who did reply?
Alina M. ·
Customers paste an order reference like AB 4821 and I want the flow to recognise it and look it up. A keyword list obviously will not work for that. Is there a pattern option?
Imran Q. ·
We are choosing between two platforms and nobody wants to talk about leaving. Realistically, what moves with you and what do you rebuild if you switch DM automation tools in a year?
Amara N. ·
We sell two very different packages and the DM link goes to a page with both, which confuses people. I want to ask one question first and send the right link. How do you branch a DM flow on the answer?
We are about to turn on auto replies and I am worried people will feel tricked. Does Instagram put a label on automated messages, and if it does not, should we say something ourselves?
Use the wait for a good time step. It holds the flow until it is inside your allowed hours, in the contact's own time zone when that is known, and passes straight through when the window is already open. This is different from a fixed wait step, and the difference matters. A fix…
We ran a launch where people comment a word to get the link. Now the same automation is replying to comments on unrelated posts because people use that word normally. How do you scope a comment automation to one post?
Ruben C. ·
We are trying to model the cost of scaling this up and the plan price is clearly not the whole picture. What are the things that actually meter, so I can put them in a spreadsheet?
Anh N. ·
I am a coach and every enquiry turns into eight messages before we find a time. I would like the DM to end with a slot booked. Is that one flow or do I need a separate scheduling tool?
Elise M. ·
Use an A/B split step right after the trigger, write a different opening on each branch, then record a conversion on the outcome you care about so the two branches are comparable. The split itself is the easy part. The mistakes are all in what comes after. Split once, early. A s…