Our Instagram token expired while I was away. I reconnected it the same day but the automations still are not sending and nothing in the flow looks wrong. Is there a second thing to switch back on?
Kwame A. ·
Several people said they never got our reply, then found it in their message requests days later. We are not doing anything unusual, just a comment to DM. Is this something we can change?
Meera N. ·
Broadcast to a segment of 4,100 contacts, delivered count came back as 260. No error anywhere. I expected some failures but not that ratio, so I assume I am misunderstanding something fundamental.
Amara N. ·
The flow asks a question, the person answers, and nothing happens. I can see their reply in the inbox. The run just sits there and the next message never sends.
Mei T. ·
My welcome automation is answering every single inbound message, including replies to other flows. I did set it up with keywords, or at least I thought I did. What would cause that?
Anh N. ·
Everything was working on Friday. Monday morning, zero replies sent, and the inbox is full of messages nobody answered. I have not touched the flow. Where do I even start looking?
Karim A. ·
Half our audience writes in Turkish and they spell things three different ways, with and without the dotted i. Do I need to list every variant or does the matcher handle near misses?
I built a three step flow: reply, then wait two days, then a nudge with a discount. The first message goes out fine and the nudge never arrives. The run shows as failed but I cannot work out what I did wrong in the graph.
Burak Y. ·
Shipped in 3.14.0. Channels now track their own permission health, and you get told when a channel needs reconnecting rather than finding out from a customer who never got a reply. What is new: Each connected channel records which scopes were granted and which are missing, so a…