Most of our DMs arrive between ten at night and two in the morning and we answer them at nine the next day. By then half of them have gone quiet. What do people do about the overnight gap?
Alina M. ·
Someone suggested we move our community onto Telegram because the messaging rules are looser. Is that true, and what does it actually let you do that Instagram does not?
About half the people who get our link never answer the next message. I want to send one nudge a day later. Is that allowed, and how do you build it without messaging the people who did reply?
Alina M. ·
Use the wait for a good time step. It holds the flow until it is inside your allowed hours, in the contact's own time zone when that is known, and passes straight through when the window is already open. This is different from a fixed wait step, and the difference matters. A fix…
Our marketing lead wants a number before signing off: how many automated DMs per day is safe. I cannot find it documented anywhere and I would rather not guess and get the account blocked.
Omar S. ·
We got a template rejected and now I am not sure when we even need one. Inside the conversation everything sends fine, so is the template only for the first message or for anything after a certain point?
Niamh O. ·
We are adding WhatsApp and the pricing section talks about conversations rather than messages. Instagram had nothing like this. What is a conversation in that sense and what starts one?
Wei C. ·
I understand the 24 hour rule stops free form replies. What I cannot find a straight answer on is what you can still send after it closes. Is it nothing at all, or are there exceptions?
Omar S. ·
I built a three step flow: reply, then wait two days, then a nudge with a discount. The first message goes out fine and the nudge never arrives. The run shows as failed but I cannot work out what I did wrong in the graph.
Burak Y. ·
We run a giveaway every month and most of the people who comment are not following us. Our agency says we can just DM the whole list afterwards and I am fairly sure that is not true. Can someone confirm what is actually allowed?
Moving a multi day onboarding sequence from Instagram to Telegram because the Instagram one kept failing on the later steps. Before I rebuild it, does Telegram have the same 24 hour restriction?
Paula H. ·