Switch on the survey in your inbox settings and choose faces, stars or a thumb. When a conversation is closed by a teammate or by a flow, the customer is asked in the same chat, at most once a week, and only if a teammate actually wrote to them when you ask for that. Scores from 1 to 5 can start their own rules: thank the happy ones, alert the team about the unhappy ones. The CSAT report shows the average, the response rate, and the score per teammate, channel and week.
The survey arrives in the same chat and can name the teammate who helped.
A score of 1 or 2 asks what went wrong and alerts your team lead.
Guessing how support went
Asking every time
A good fit
Not the right tool
What you need
Inbox settings, Satisfaction survey: choose faces, stars or thumbs and write the question.
Every closed conversation, or only those where a teammate wrote to the customer.
A thank you for 4 and 5, an apology and an alert for 1 and 2.
Analytics shows the average, the response rate and the score per teammate.
Günlük soruları saniyeler içinde yanıtlayın, gerisini bir insana devredin.
Yorumları, hikâye yanıtlarını ve reklam tıklamalarını e-posta ve telefon numarası olan kişilere dönüştürün.
Müşteriler sohbette saat seçsin; hatırlatmalar ve yeniden randevu dahil.
Satisfaction surveys
Kredi kartı olmadan ücretsiz planla başlayın. Önce bunu kurun, gerisini hazır olduğunuzda ekleyin.