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Can you send an Instagram DM to someone who does not follow you?

ET
Emirhan T.

We run a giveaway every month and most of the people who comment are not following us. Our agency says we can just DM the whole list afterwards and I am fairly sure that is not true. Can someone confirm what is actually allowed?

3 Answers

Best answer

CT

No, not as a cold message. Instagram's Messaging API only lets a business send to people who started the conversation, and the automation replies inside that thread. There is no supported way to open a new DM to someone who has never contacted you.

What counts as starting a conversation is broader than most people expect, and this is where automation earns its place:

  • They send you a DM.
  • They reply to your story or mention you in one.
  • They comment on your post or Reel and your automation sends a private reply.
  • They tap a button in an ad or a chat link that opens the thread.

That last group is why comment automation is so common: the comment is the handshake, and the private reply is a legitimate first message in a thread the person opened.

Following you is not the requirement. A non-follower who comments can receive your private reply. A follower who has never messaged you cannot receive a cold DM. If you need to reach people who have not contacted you, that is email or SMS with their consent, not Instagram.

One practical note: once the thread exists you have a 24 hour window for free-form replies. After that Instagram expects a different message type, so design the flow to finish the useful part of the conversation early rather than counting on a reply three days later.

CA

So if someone only likes the post, nothing opens? Asking because we ran a giveaway and most people just liked it.

CT

Right, a like is not an inbound message, so there is no thread to reply into. A comment is. ---

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Can you send an Instagram DM to someone who does not follow you?: Community | ChatinFlow