ChatinFlow does not connect to TikTok's messaging, so it cannot read or answer a TikTok DM. What it can do is pick up the conversation one tap later. You put a link in your TikTok bio that opens a chat with you on Instagram, Messenger, WhatsApp or Telegram, and ChatinFlow answers there, with the link telling it the person came from TikTok.
Channel
Referral
Trigger
tiktok
Tag
Started by
ref=tiktok
You connect the chat app TikTok viewers should land in.
Instagram, Messenger, WhatsApp or Telegram. ChatinFlow replies on that app, so pick the one your customers already use to talk to you.
You build a link that says where the person came from.
An Instagram or Messenger link carries a ref value, such as tiktok. A WhatsApp or Telegram link puts a word into the first message instead.
You add the link to your TikTok bio.
TikTok decides which accounts can show a clickable link in their bio, so confirm that yours can before you plan a campaign around it.
ChatinFlow reads the ref value or the word and runs your flow.
The first reply goes out on that channel, a tag step can mark the contact as TikTok traffic, and the chat waits in the shared inbox if your team needs to step in.
Instagram, Messenger, WhatsApp, Telegram
4
Chat apps your bio link can open
The four channels ChatinFlow sends and receives messages on today, each with its own message trigger. TikTok messages are not among them, which is why the link leads to one of these.
Instagram and Messenger referral
2
Triggers that read a link's ref value
Both are in ChatinFlow's trigger catalog. They fire on the ref value of an ig.me or m.me link, so every link you publish can start its own flow.
Instagram, Messenger, WhatsApp
24h
Reply window after they write first
Meta lets a business reply freely for 24 hours after the person's last message. A viewer who taps your bio link and writes to you opens that window.
An ig.me or m.me link with a ref value tells ChatinFlow which link someone tapped, so a TikTok visitor gets the flow you wrote for TikTok instead of your general welcome.
On WhatsApp and Telegram the link puts a word into the first message. ChatinFlow matches the word, and with first message only turned on, the TikTok flow never runs twice in one chat.
Add a tag step to the flow and every contact who arrived through your bio link carries it. You can then filter by that tag or build a segment of the people TikTok sent you.
Every one of these chats lands in the same inbox as the rest of your conversations, so whoever steps in sees the automated replies and the customer's messages in one thread.
A clickable link in your TikTok bio
TikTok decides which accounts get one. Without it there is nothing for a viewer to tap, and the rest of this page does not apply.
A chat channel connected to ChatinFlow
Instagram, Messenger, WhatsApp or Telegram. The bio link has to open one of these, because they are the channels ChatinFlow can answer on.
Starter or above for WhatsApp and Telegram
Instagram and Messenger are on every plan, including Free. Each connected channel also counts toward your plan's channel limit.
Connect Instagram, Messenger, WhatsApp or Telegram,
then put the link in your TikTok bio.
Everything you need to know before your first automation goes live.