Question 1

Which channels does ChatinFlow support?

Accepted Answer

Instagram, Messenger, WhatsApp, Telegram, Viber and a chat on your own website. SMS, Email and X are waiting on provider review. For TikTok, put a link in your bio that opens one of these chats.

Question 2

What roles can I assign to teammates?

Accepted Answer

Owner, Admin, Member, Inbox agent and Viewer, plus any custom role your workspace creates. Invite people individually from Dashboard → Team. Seat limits follow your plan.

Question 3

How does billing work?

Accepted Answer

Workspace subscriptions are billed through Paddle in USD. Manage plans, invoices, payment methods, and usage under Settings → Billing. Flow wallet packs cover metered usage and overage. For refunds, use Dashboard → Support or email support@chatinflow.com.

Question 4

How do I secure my account?

Accepted Answer

Verify your email after signup, enable MFA under Settings → Security, revoke sessions you do not recognize, and use the password-reset flow if you lose access.

Question 5

What is Workbench vs Analytics?

Accepted Answer

Analytics shows aggregated messaging and usage metrics, with CSV export on plans that include advanced analytics. Workbench is the audit export/review surface for workspace activity, not a live stream or system log viewer.

Question 6

Can I connect Shopify, HubSpot, or Zapier?

Accepted Answer

Shopify and WooCommerce, yes: connect a store in Settings → Integrations to receive its orders. HubSpot, Klaviyo, Mailchimp, ActiveCampaign and Kit connect there with your own key, for the Add to CRM or email list step. There is no Zapier app: send data out with an HTTP request step in a flow (a Zapier or Make webhook works), or call the public API with a personal access token from Settings → Developers (/docs).

Question 7

What Inbox actions are available?

Accepted Answer

Reply, assign, archive, labels, quick replies, and AI suggest-reply (plan + key gated) across connected channels.

Question 8

How do I get support?

Accepted Answer

Use Dashboard → Support for private tickets, the header Help button for Live Help topics, public Community spaces for Q&A, or email support@chatinflow.com. Priority support unlocks the fuller Live Help experience on higher plans.

How can we help you today?

Getting Started

Automations

Channels

Playbooks

Billing & Account

Developers & API

Questions,
answered.

Automate every conversation.

Automate every conversation.

How can we help you today?

Getting Started

Automations

Channels

Playbooks

Billing & Account

Developers & API

Questions, answered.

Automate every conversation.

Automate every conversation.

Questions,
answered.