#ContactsTopics tagged in this hub

A customer told us they had asked to stop receiving messages and we kept sending. I checked and they wrote please stop the daily ones. Did we do something wrong or did that just not register?

Ask for it with a collect step that validates the answer, save it to the contact, then subscribe them to email so you have a channel with no messaging window. Do this in almost every Instagram and WhatsApp flow. It is the single most valuable thing a chat conversation can produc…

Broadcast to a segment of 4,100 contacts, delivered count came back as 260. No error anywhere. I expected some failures but not that ratio, so I assume I am misunderstanding something fundamental.

Send buttons or quick replies, then branch on which one came back and add a tag on each branch. Two steps, and it turns every conversation into segmentation you can use later. The reason this is worth doing on almost every flow: a tap is a stated preference, and it is the cheape…