#TroubleshootingTopics tagged in this hub

Our Instagram token expired while I was away. I reconnected it the same day but the automations still are not sending and nothing in the flow looks wrong. Is there a second thing to switch back on?

Broadcast to a segment of 4,100 contacts, delivered count came back as 260. No error anywhere. I expected some failures but not that ratio, so I assume I am misunderstanding something fundamental.

The flow asks a question, the person answers, and nothing happens. I can see their reply in the inbox. The run just sits there and the next message never sends.

My welcome automation is answering every single inbound message, including replies to other flows. I did set it up with keywords, or at least I thought I did. What would cause that?

Everything was working on Friday. Monday morning, zero replies sent, and the inbox is full of messages nobody answered. I have not touched the flow. Where do I even start looking?

Half our audience writes in Turkish and they spell things three different ways, with and without the dotted i. Do I need to list every variant or does the matcher handle near misses?

I built a three step flow: reply, then wait two days, then a nudge with a discount. The first message goes out fine and the nudge never arrives. The run shows as failed but I cannot work out what I did wrong in the graph.

Shipped in 3.14.0. Channels now track their own permission health, and you get told when a channel needs reconnecting rather than finding out from a customer who never got a reply. What is new: Each connected channel records which scopes were granted and which are missing, so a…