We want a freelancer answering DMs for two months. I do not want them seeing billing, exporting our contacts or editing published automations. How fine grained can access actually get?
Caleb W. 路
We manage social for about ten brands and we are currently logging in and out of a different tool per client. What does a sane setup look like for an agency, and does each client need their own subscription?
We are on Instagram, Facebook and WhatsApp and have time to do one properly. Which one gives the most back for a small business with no dedicated marketing person?
We have Instagram and Messenger connected and the shared inbox works well. Our website still has a separate live chat from another provider and the two never meet. Can the site chat land in the same place?
Ruby M. 路
I am not technical and the demos all look like flowcharts with a lot of boxes. Is this something a marketing person can actually set up, or do we need to budget for a developer?
Priya V. 路
Half the sites I read say chatbot and half say DM automation and I cannot tell if they are selling the same thing. Is there an actual difference or is it just marketing words?
We are choosing between two platforms and nobody wants to talk about leaving. Realistically, what moves with you and what do you rebuild if you switch DM automation tools in a year?
Amara N. 路
There are a lot of these tools and the feature lists all look the same. We got burned once by something that stopped working after a platform change. What would you actually check before committing?
Ryo K. 路
We want WhatsApp auto replies but the setup has business verification, a number and templates and I cannot tell what order they go in. What does the approval actually involve and how long does it take?
Maya F. 路