How it works
Every step of the flow, in the order a contact meets it.
Trigger
Messenger DM received
Contains “human”, “agent” +2
- 1
Send DM
Got it! Someone from our team will take it from here. We usually reply within a few minutes.
- 2
Hand over to Facebook inbox
Moves the chat to the Page inbox
- 3
Notify the team
“A customer on Messenger asked for a person.”
Questions
- What happens when I use this flow?
- A copy of the flow is added to your workspace as a draft. Nothing is sent until you connect your account, put in your own links and publish it.
- Can the author see my contacts or messages?
- No. You get your own copy. The author only sees how many teams added the flow, never who they are or what they send.
- Which channel does this flow run on?
- It starts on Messenger: Messenger DM received. You can change any step in the flow editor after adding it.
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