Viber customers, answered by your bot day and night.
Connect a Viber bot account and the flows you build for Instagram and WhatsApp answer on Viber too: menus, bookings, codes and AI replies, with your team taking over in the same inbox.
Create a Viber bot account, paste its token into ChatinFlow, and Viber's webhook is pointed at your workspace for you. Every message to your bot can then start a flow: a menu with buttons, questions that save answers, a booking, a one-time code or an AI reply on your own key, and a teammate can take over in the shared inbox. ChatinFlow sends Viber messages only as replies and from flows, never as broadcasts, because Viber charges for the messages a bot starts on its own.
A customer asks for a cake on Viber and taps through size and pickup time. The order sits in your calendar with the details, and the icing text can follow any time before the day.
Some questions need your baker, your lawyer or your tailor. The flow asks if the customer wants a person, assigns the chat and alerts the team, and the bot stays quiet while they talk.
Set up a Viber bot account for your business and copy its authentication token.
In Settings, Channels, Viber, paste the token; ChatinFlow points Viber's webhook at your workspace.
Start from a template: a menu with your most asked questions, bookings or a code for first orders.
Add your bot's Viber link to your site, receipts and posts so customers know where to write.
More messages, less mess.
Everything you need to know before your first automation goes live.