Overview
Templates give you a starting graph and recommended triggers. Open Dashboard → Automations → Templates, pick one, connect the required channel, edit copy, and publish.
Booking reminders
Each bookable service can have up to 5 reminder times. When one is due, the "Booking reminder due" trigger fires. The message itself comes from an automation you build with that trigger (a template gets you started), so reminders go out once that automation is published.
- The reminder goes into the contact's existing conversation. It never starts a new one.
- Channels are tried in this order: WhatsApp, Instagram, Messenger, Telegram, SMS, email.
- Instagram and Messenger allow free-form messages for 24 hours after the contact's last message. When that window is closed, the channel is skipped. On WhatsApp an approved template can still go out.
- Bookings are on every plan. You can have 2, 5, 15 or 50 bookable resources, depending on your plan.
Public booking page
A booking made on your public booking page is not linked to a contact, so it gets no reminder. The customer gets the on-screen confirmation and a calendar file (.ics).
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