WhatsAppE-commerceOfficial

Thank customers for WhatsApp orders

Confirm every order placed from your WhatsApp catalog, tag the buyer and alert your team.

CChatinFlowUpdated Sep 26, 2026

How it works

Every step of the flow, in the order a contact meets it.

Trigger
WhatsApp order received
Any order
1
Send DM
Thanks for your order, {{first_name}}! We're getting it ready and will message you as soon as it ships.
2
Tag contact
“customer”
3
Notify the team
“New WhatsApp order: {{vars.order_total}} {{vars.order_currency}}”

What happens when I use this flow?: A copy of the flow is added to your workspace as a draft. Nothing is sent until you connect your account, put in your own links and publish it.
Can the author see my contacts or messages?: No. You get your own copy. The author only sees how many teams added the flow, never who they are or what they send.
Which channel does this flow run on?: It starts on WhatsApp: WhatsApp order received. You can change any step in the flow editor after adding it.

Outside your business hours, tell customers when a person will get back to them. Uses the hours in your workspace settings.

When someone asks where you are, send your location pin and opening hours.

Greet people the moment they open a chat with you for the first time and tag them as WhatsApp contacts.