Overview
Audience is where contacts accumulate from channels and automations. Tags label people; segments are saved filters (static or rule-based) you reuse in broadcasts and automation conditions. Opt-out on the contact record is respected for campaigns.
Exports
Export contacts as CSV from Audience, all of them or the ones you select, if your role allows it. For messaging and usage metrics, use Dashboard → Analytics (CSV export on plans with advanced analytics).
Common tasks
Browse contacts
Dashboard → Audience to open the contact library.
Tag contacts
Apply tags from the contact profile or automation actions. Manage tag definitions in Settings.
Build a segment
Create a segment with filters on tags, fields, channel, or activity, then save it for reuse.
Was this article helpful?
Your feedback helps us improve our documentation.