Overview
Audience is where contacts accumulate from channels and automations. Tags label people; segments are saved filters (static or rule-based) you reuse in broadcasts and automation conditions. Opt-out on the contact record is respected for campaigns.
Exports
Dedicated bulk Audience CSV export is not a separate product surface yet. For messaging and usage metrics, use Dashboard → Analytics (CSV export available on plans with advanced analytics).
Common tasks
Browse contacts
Dashboard → Audience to open the contact library.
Tag contacts
Apply tags from the contact profile or automation actions. Manage tag definitions in Settings.
Build a segment
Create a segment with filters on tags, fields, channel, or activity, then save it for reuse.
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