Win back cancelled bookings
A day after a cancellation, invite the customer to book again.
CChatinFlowUpdated Sep 26, 2026
How it works
Every step of the flow, in the order a contact meets it.
Trigger
Booking canceled
Every service
- 1
Wait
Wait 1 d
- 2
Send booking details
Sorry we could not see you, {{booking.customer}}. Whenever you are ready, pick a new time here: https://example.com
Questions
- What happens when I use this flow?
- A copy of the flow is added to your workspace as a draft. Nothing is sent until you connect your account, put in your own links and publish it.
- Can the author see my contacts or messages?
- No. You get your own copy. The author only sees how many teams added the flow, never who they are or what they send.
- Which channel does this flow run on?
- It starts on Bookings: Booking canceled. You can change any step in the flow editor after adding it.
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Rebook no-shows
When a customer misses their appointment, invite them to pick a new time.
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Ask for a review after the visit
Two hours after a completed booking, thank the customer and ask for a quick review.
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Booking reminders
Remind customers before their appointment with a link to reschedule. Runs for each reminder set on the service.
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Confirm new bookings
Send every new booking its details and a link to change or cancel, and alert your team.
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